FAQ

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🚘 Riders FAQ
1. How do I request a ride?
To request a ride:

Open the BlueBuzzer app or website.
Enter your pickup and drop-off location.
Select your preferred ride type.
Confirm your request and wait for a driver to accept.
2. How much does a ride cost?
Ride fares are calculated based on:

Distance and time traveled
Demand (surge pricing may apply)
Toll fees (if applicable)
You will see the estimated fare before confirming your ride.
3. Can I schedule a ride in advance?
Yes! You can schedule a ride up to 7 days in advance using the "Schedule a Ride" feature.

4. How do I pay for my ride?
BlueBuzzer accepts:
✅ Credit/Debit Cards
✅ Apple Pay & Google Pay
✅ BlueBuzzer Wallet (Add funds for quick payments)

5. Can I tip my driver?
Yes! You can tip directly in the app after the ride is completed. 100% of the tip goes to the driver.

6. What if I forget an item in the car?
If you leave something behind, you can:

Go to your trip history in the app.
Contact your driver through the app.
If the driver is unresponsive, contact BlueBuzzer Support.
7. How do I report an issue with my ride?
If you experience any issues, go to "Help" > "Report an Issue" in the app or contact BlueBuzzer Customer Support.

8. Is BlueBuzzer available in my city?
BlueBuzzer is rapidly expanding! Check our service areas on the website or in the app.

🛠️ Drivers FAQ
1. How do I sign up to drive with BlueBuzzer?
To become a driver:

Apply online at BlueBuzzer.com
Upload your driver’s license, vehicle documents, and insurance.
Pass a criminal background check and vehicle inspection.
Once approved, start accepting rides! 🚗💨
2. What are the driver requirements?
To drive with BlueBuzzer, you must:

Be at least 21 years old.
Have a valid driver’s license.
Own a 4-door vehicle (2010 or newer in most cities).
Pass a criminal background check and driving record check.
3. How do I get paid?
Drivers are paid weekly via direct deposit. You can also cash out instantly using BlueBuzzer Wallet.

4. How much can I earn?
Earnings depend on:

Trips completed
Surge pricing & bonuses
Tips from riders
BlueBuzzer drivers keep 75% of their fares! 🚀

5. Is there a background check fee?
Yes, drivers must complete a $50 background check. To make it easier, BlueBuzzer deducts $1 per trip until the full $50 is covered.

6. Can I set my own schedule?
Yes! With BlueBuzzer, you choose when and where to drive. Work part-time or full-time—it's up to you!

7. What happens if a rider cancels a trip?
If a rider cancels after 2 minutes, you will receive a cancellation fee.

8. What if I need to contact support?
You can reach BlueBuzzer Support via:
📩 Email: support@bluebuzzer.com
📞 Phone: 1-540-486-3237

📌 More Questions?
Visit our Help Center or contact us for more assistance!

🚗 Drive with Confidence. Ride with Trust. BlueBuzzer