BlueBuzzer - Ride Sharing

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Privacy Policy
Effective Date: 2/6/2025

Welcome to BlueBuzzer LLC ("BlueBuzzer", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://bluebuzzer.com, our mobile applications for iOS and Android (the "Apps"), and related services (collectively, the "Services").

By using our Services, you consent to the practices described in this policy.

1. Information We Collect
We collect the following categories of personal information:

a. Information You Provide Directly
Registration Information: Name, email, phone number, password, gender.

Profile Data: Profile photo, preferred pronouns, payment preferences.

Verification Info: Driver's license, vehicle documents, selfies.

Communications: Support messages, chat conversations, call logs (metadata only).

b. Information Collected Automatically
Device Info: IP address, device model, OS version.

Usage Data: Pages viewed, features used, crash logs.

Location Data: Precise GPS location for trip tracking and ETA calculation.

c. Payment Information
We collect and store payment data via Stripe, our secure payment partner. This may include saved cards, billing address, and transaction history.

2. How We Use Your Information
We use your data to:

Facilitate rider-driver matching and navigation

Process bookings, payments, and refunds

Authenticate users and prevent fraud

Improve app performance and personalize experience

Send alerts, confirmations, and in-app communications

Comply with legal obligations and law enforcement requests

3. How We Share Your Information
We only share information when necessary and with trusted third parties:

Drivers & Riders: Location and contact details are shared during active rides.

Stripe: For secure payment processing.

Twilio: To send SMS or initiate calls for ride coordination.

Service Providers: Hosting, analytics, customer support, email delivery.

Legal Authorities: When required by law or to protect our rights.

We do not sell your personal information.

4. Data Retention
We retain your personal information as long as your account is active or as needed to provide services, resolve disputes, or comply with legal obligations.

5. Security Measures
We implement physical, technical, and administrative safeguards including:

SSL encryption

Secure token-based authentication (AsyncStorage)

Regular security audits

Stripe PCI-compliant payment handling

Despite our best efforts, no method is 100% secure. Use at your own risk.

6. Your Privacy Rights
Depending on your location, you may have the right to:

Access or correct your personal information

Request data deletion

Opt-out of marketing communications

Withdraw consent to data processing

To exercise these rights, contact us at privacy@bluebuzzer.com.

7. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

8. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ.

9. Changes to This Policy
We may update this Privacy Policy. We will notify you by email or through the app if significant changes occur.

10. Contact Us
If you have questions or concerns about this policy, contact:

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BlueBuzzer Privacy Notice
I. Introduction

When you use BlueBuzzer, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.

This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy terms, which highlight key points about our privacy practices.

II. Overview

A. Scope

This notice applies to users of BlueBuzzer’s services anywhere in Virginia, USA, and the Dominican Republic, including users of BlueBuzzer’s apps, websites, features, or other services.

This notice describes how BlueBuzzer and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the USA, unless covered by a separate privacy notice. This notice specifically applies to:

Passenger: individuals who request or receive transportation, including those who receive transportation requested by another individual

Drivers: individuals who provide transportation to passengers individually or through partner transportation companies

: individuals who provide services.

This notice also governs BlueBuzzer’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by BlueBuzzer for Business customers or of owners or employees of other merchants; personal data of those who start but do not complete applications to be drivers; or other personal data in connection with our mapping technology and features.

All those subject to this notice are referred to as “users” in this notice.

For Guest Users: The personal data of those who receive trips or services via partner websites or apps (such as when ordering from a restaurant or other merchant) or arranged by other account owners (collectively “Guest Users”) is used solely to provide such trips or other services requested through a third party and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User personal data may be shared with third parties for these purposes.

Data may be associated with, and accessible by, the owner of that account. This specifically includes guest users who receive rides/ed by

Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.

B. Data controller and transfer

BlueBuzzer LLC. is the data controller for the personal data collected in connection with the use of BlueBuzzer’s services everywhere else.

BlueBuzzer operates and processes personal data globally. We may also transfer such data to countries other than the one where our users live or use BlueBuzzer’s services. We do so to fulfill our agreements with users, such as our Terms of Use.

Questions, comments, and complaints about BlueBuzzer’s data practices can be submitted here. You may also use this form to submit a question to BlueBuzzer’s Data Protection Officer.

III. Data collections and uses

A. The data we collect

BlueBuzzer collects personal data:

provided by users to BlueBuzzer, such as during account creation

created during use of our services, such as location, app usage, and device data

from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of BlueBuzzer:

1. Data provided by users. This includes:

User profile: We collect data when users create or update their BlueBuzzer accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license, and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and emergency contact information, user settings, and evidence of health or fitness to provide services using BlueBuzzer apps.

This also includes gender (when required for certain BlueBuzzer services or programs, such as BlueBuzzer Cash or features that enable women to provide services or receive services to/from other women).

We may use the photos submitted by users to verify their identities.

Background check and identity verification (drivers and ). This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on BlueBuzzer’s behalf. We also verify the identities of passengers. Demographic data: We may collect demographic data about users, including through user surveys. In some states, we may also receive demographic data about users from third parties.

We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.

User content: We collect the data submitted by users when they contact BlueBuzzer customer support (including at BlueBuzzer Center). Provide ratings or compliments for other users or merchants, or otherwise contact BlueBuzzer. This may include feedback, photographs, or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with BlueBuzzer.

2. Data created during use of our services. This includes:

Location data (driver and person): We collect drivers’ and persons’ precise or approximate location data, including to enable rides and to enable ride/tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. BlueBuzzer collects this data when the BlueBuzzer app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

Location data (passengers and ). We collect passenger’s’ precise or approximate location data to enable and enhance use of our apps, including to improve pick-ups, facilitate , enable safety features, and prevent and detect fraud.

We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how passengers can enable location data collection.). BlueBuzzer collects such data from the time a ride or is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

Passengers may use the BlueBuzzer apps without enabling BlueBuzzer to collect precise location data from their mobile devices. However, this may affect features in the BlueBuzzer apps. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.

Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, details, payment transaction information (such as a ’s or merchant's name and location and amount of transaction), information, date and time the service was provided, the amount charged, distance traveled, and the payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users.).

In some cases, we collect this data through cookies, tags, and similar tracking technologies that create and maintain unique identifiers.

Device data: We may collect data about the devices used to access our services, including the hardware models, device IP addresses or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

Communications data: We enable users to communicate with each other and BlueBuzzer through BlueBuzzer’s mobile apps and websites. For example, we enable drivers and passengers to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, BlueBuzzer receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. BlueBuzzer may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.

Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices and are only shared with BlueBuzzer if submitted to customer support by the users in connection with safety incidents.

3. Data from other sources. These include:

Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.

BlueBuzzer account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts. This includes owners of BlueBuzzer for Business accounts.

users or others providing information in connection with claims or disputes.

BlueBuzzer business partners through which users create or access their BlueBuzzer account, such as payment providers, social media services, or apps or websites that use BlueBuzzer’s APIs or whose APIs BlueBuzzer uses.

BlueBuzzer business partners in connection with debit or credit cards issued by a financial institution in partnership with BlueBuzzer to the extent disclosed in the terms and conditions for the card.

vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements

insurance, vehicle, or financial services providers for drivers and/or

partner transportation companies (for drivers or who use our services through an account associated with such a company)

publicly available sources

marketing service providers or data resellers whose data BlueBuzzer uses for marketing or research

law enforcement officials, public health officials, and other government authorities

BlueBuzzer may combine the data collected from these sources with other data in its possession.

B. How we use personal data

BlueBuzzer uses personal data to enable reliable and convenient transportation and other products and services. We also use such data:

to enhance the safety and security of our users and services

for customer support

for research and development

to enable communications between users

to send marketing and non-marketing communications to users

in connection with legal proceedings

BlueBuzzer does not sell or share users’ personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

1. To provide our services. BlueBuzzer uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

Create/update accounts.

enable transportation and services (such as using location data to facilitate a pickup), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities

process payments

track and share the progress of rides or

Create BlueBuzzer travel itineraries and offer related services, such as rides to the airport, rental car reservations, or .

personalize users’ accounts. We may, for example, present a BlueBuzzer user with personalized recommendations based on their prior. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.

facilitate insurance, vehicle, invoicing, or financing solutions

Perform necessary operations to maintain our services, including troubleshooting software bugs and operational problems; conducting data analysis, testing, and research; and monitoring and analyzing usage and activity trends.

BlueBuzzer performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

verifying users' identity and eligibility to provide transportation or , including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.

using data from drivers’ or ’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from ’ devices to verify the type of vehicles they used to provide .

using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.

using user ratings, reported incidents, and other feedback to encourage compliance and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain states.

sharing information regarding serious driver or person safety incidents or compliance with local regulations with third parties, including other companies who enable users to request or provide rides or services, or intermediaries who collect and report such information for multiple companies, to prevent drivers or who may pose a safety risk to the platform or its users from using BlueBuzzer’s or those other companies’ services. We may also share with third parties, including those affected by such incidents, whether the incidents result in account deactivation.

using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).

BlueBuzzer performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users and/or for purposes of the legitimate safety and security interests of BlueBuzzer or other parties, including users and members of the general public.

3. Customer support. BlueBuzzer uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

BlueBuzzer performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

BlueBuzzer performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features or for purposes of BlueBuzzer’s legitimate interests in developing new services and features.

5. Enabling communications between users. For example, a driver may message or call a passenger to confirm a pickup location, a passenger may contact a driver to retrieve a lost item, or a person may call a recipient with information about their .

BlueBuzzer performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

6. Marketing. BlueBuzzer may use personal data to market our services to our users. This includes sending users communications about BlueBuzzer services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in-app communications and ads, and ads on third-party platforms.

We may also inform users about products and services offered by BlueBuzzer partners. For example, we may provide recommendations, promotions, or ads for BlueBuzzer partners based on users’ past s. Although we inform users about products and services offered by BlueBuzzer partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.

We may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off BlueBuzzer’s apps and websites, including based on user location, use of BlueBuzzer’s services, and user preferences and settings. For example, we share user data (such as hashed email addresses, usage information, and device or user identifiers) with Facebook and TikTok to personalize and improve our ads for BlueBuzzer’s services.

For information about how to opt out of certain marketing communications (including ads) from BlueBuzzer and its advertising partners, please see the section titled “Marketing choices.”

We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, BlueBuzzer has notified some users by email of ballot measures or pending legislation relating to BlueBuzzer’s services in those users’ areas.

BlueBuzzer performs the above activities on the grounds that they are necessary for purposes of BlueBuzzer’s legitimate interests in informing users about BlueBuzzer services and features or those offered by BlueBuzzer partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding BlueBuzzer’s use of your data for marketing.

7. Non-marketing communications. BlueBuzzer may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of BlueBuzzer or its partners.

BlueBuzzer performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or for purposes of BlueBuzzer’s and its users’ legitimate interests in informing users about events that may have an impact on how they can use BlueBuzzer services.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to the use of BlueBuzzer’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

BlueBuzzer performs the above activities on the grounds that they are necessary for purposes of BlueBuzzer’s legitimate interests in investigating and responding to claims and disputes relating to use of BlueBuzzer’s services and features and/or necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to the use of our services. This includes:

enabling dynamic pricing, in which the price of a ride, or the , is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using BlueBuzzer at a given moment.

matching available drivers to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences.

determining user ratings, and deactivating users with low ratings. In states or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal.

flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm BlueBuzzer, its users, and others. In some cases, such as when a user is determined to be abusing BlueBuzzer’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation.

using driver location information, and communications between passengers and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a passenger pickup to induce a cancellation, we will not charge the passenger a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact BlueBuzzer customer support.

Using driver data (such as location, rating, and gender) and passenger data (such as rating, origin, and destination) to help avoid pairings of users that may result in increased risk of conflict.

Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact BlueBuzzer customer support.

BlueBuzzer performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of BlueBuzzer, its users, and others.

C. Cookies and third-party technologies

BlueBuzzer and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. BlueBuzzer uses cookies and similar technologies for purposes such as:

authenticating users

remembering user preferences and settings

determining the popularity of content

delivering and measuring the effectiveness of advertising campaigns

analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure

Some of BlueBuzzer’s services and features require that we share personal data with other users or at a user’s request.

BlueBuzzer may share personal data:

1. With other users

This includes sharing:

riders’ first names, ratings, and pickup and/or dropoff locations with drivers

riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see thep-off location of the other riders.

’ first name, address, and information with their person and or merchant. We may also share ratings and feedback or other information to the extent required by law with the partner and person.

For drivers, we may share data with the passenger(s), recipient(s), and/or merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or person; contact information (if permitted by applicable laws); and driver or person profile, including compliments and other feedback submitted by past users.

We also provide riders with receipts containing information such as a breakdown of amounts charged, the driver's or person's first name, a photo, and a route map. We also include other information on those receipts if required by law.

For those who participate in BlueBuzzer’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with

Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.

BlueBuzzer business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, BlueBuzzer may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or merchants or other BlueBuzzer business partners and their users in connection with promotions, contests, or specialized services.

Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents.

3. With the general public

Questions or comments from users submitted through public forums such as BlueBuzzer blogs and BlueBuzzer social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

4. With the BlueBuzzer account owner

If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when

A rider uses their employer’s BlueBuzzer for Business profile, such as when they take trips arranged

a driver or person uses an account owned by or associated with a BlueBuzzer partner transportation company or

A rider takes a trip arranged by a friend or under a Family Profile.

5. With BlueBuzzer subsidiaries and affiliates

We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, BlueBuzzer processes and stores such data in the United States.

6. With BlueBuzzer service providers and business partners

BlueBuzzer provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:

payment processors and facilitators

background check and identity verification providers

cloud storage providers

Google, in connection with the use of Google Maps in BlueBuzzer’s apps (see Google’s privacy policy for information on their collection and use of data)

social media companies, including Facebook and TikTok, in connection with BlueBuzzer’s use of their tools in BlueBuzzer’s apps and websites (see Facebook’s and TikTok’s privacy policies for information on their collection and use of data)

Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers, to reach or better understand our users and measure advertising effectiveness

research partners, including those performing surveys or research projects in partnership with BlueBuzzer or on BlueBuzzer’s behalf

vendors that assist BlueBuzzer to enhance the safety and security of its apps

consultants, lawyers, accountants, and other professional service providers

insurance and financing partners

airports

, grocery stores and other merchants from whom place s, as well as partners and/or their point of sale providers, including for fulfillment, communications, and marketing purposes

third-party vehicle suppliers, including fleet and rental partners

7. For legal reasons or in the event of a dispute

BlueBuzzer may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect BlueBuzzer’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to the use of another person’s credit card, we may be required by law to share your personal data, including trip information, with the owner of that credit card.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

8. With consent

BlueBuzzer may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

BlueBuzzer retains user data for as long as necessary for the purposes described above.

Users may request deletion of their accounts at any time. BlueBuzzer may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

BlueBuzzer retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

Users may request deletion of their account at any time through the Settings menus in the BlueBuzzer apps or through BlueBuzzer’s website here: drivers or passengers.

Following an account deletion request, BlueBuzzer deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account, such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders and , their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

IV. Choice and transparency

BlueBuzzer enables users to access and/or control data that BlueBuzzer collects, including through

privacy settings

device permissions

in-app ratings pages

marketing choices

BlueBuzzer also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that BlueBuzzer restrict its processing of user personal data.

1. Privacy settings

The Settings > Privacy menu in the BlueBuzzer app allows riders to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.

Location data collection (riders and )

Riders and can enable/disable BlueBuzzer to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.

Share Live Location (Riders)

Riders can enable/disable BlueBuzzer to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.

Emergency Data Sharing

Riders may enable BlueBuzzer to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include the approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.

Riders may enable/disable this feature via the Settings > Privacy > Location menu or the Safety Center.

Drivers can also enable/disable Emergency Data Sharing via the app settings.

Notifications: account and trip updates

BlueBuzzer provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the BlueBuzzer app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.

Notifications: discounts and news

Users may enable BlueBuzzer to send push notifications about discounts and news from BlueBuzzer. Push notifications may be enabled or disabled through the Settings > Privacy menus in the BlueBuzzer app.

Communications from merchants

1. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

2. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the BlueBuzzer app.

Drivers can see their average rating after tapping their profile photo in the BlueBuzzer Driver app.

may also be rated by , and merchants.

3. Marketing choices

Users may opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:

Ad settings: These settings enable users to choose whether their data is shared with BlueBuzzer’s advertising partners to deliver personalized ads, and/or to measure the effectiveness of such ads.

Marketing emails and messages: To opt out of receiving marketing emails from BlueBuzzer, or for instructions on how to set your preferences regarding whether to receive marketing SMS or push notifications from BlueBuzzer. Users may also opt out of receiving emails and other messages from BlueBuzzer by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.

Cookies and related technologies: For information on how to opt out of personalized ads using cookies and related technologies.

4. User personal data requests

BlueBuzzer provides users with a variety of ways to learn about, control, and submit questions and comments about BlueBuzzer’s handling of their personal data.

Accessing data: Users can access data, including their profile data and trip history, through the BlueBuzzer apps or via BlueBuzzer’s website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips, rating, rewards status, and number of days since they’ve been a BlueBuzzer user.

Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in BlueBuzzer’s apps or driver portal.

Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the BlueBuzzer app or through BlueBuzzer’s website.

Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data or that we limit our use of their data. This includes objecting to our use of personal data that is based on BlueBuzzer’s legitimate interests. BlueBuzzer may continue to process data after such objection or request to the extent required or permitted by law.

V. Updates to this notice

We may occasionally update this notice.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the BlueBuzzer apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

BlueBuzzer LLC
Email: privacy@bluebuzzer.com
Website: https://bluebuzzer.com