1. Open the BlueBuzzer app
2. Enter your pickup and drop-off location
3. Select your preferred ride type
4. Confirm your request and wait for a driver to accept your scheduled trip
Can I schedule a ride in advance?
Yes! You can schedule a ride up to 1 year in advance. This is perfect for airport trips, appointments, or any planned events.
How far in advance should I schedule a ride?
We recommend scheduling at least 1 hour in advance for best availability. For airport trips or important appointments, schedule 24 hours ahead.
Can I book a specific driver?
Yes! With BlueBuzzer, you can save your favorite drivers and request them specifically for future rides through our "Favorite Driver" feature.
Payments & Pricing
How much does a ride cost?
Ride fares are calculated based on:
• Distance and time traveled
• Toll fees (if applicable)
You will see the estimated fare before confirming your ride.
All payments are processed securely through the app.
Can I tip my driver?
Yes! You can tip directly in the app after the ride is completed. 100% of the tip goes to the driver - BlueBuzzer takes zero commission on tips.
What is BlueBuzzer Prime and the 8% cashback?
BlueBuzzer Prime is our premium membership that gives you 8% cashback on every trip. The cashback is instantly credited to your BlueBuzzer wallet for future rides.
Is there surge pricing?
No! BlueBuzzer offers flat-rate pricing. You pay the same fare regardless of time, weather, or demand. No surprise surge charges.
Safety & Support
What if I forget an item in the car?
If you leave something behind, you can:
1. Go to support in the app
2. Contact your driver through the chat within the app
3. If the driver is unresponsive, contact BlueBuzzer Support
We recommend checking the car thoroughly before exiting.
How do I report an issue with my ride?
If you experience any issues, go to "Support" > "Report an Issue" in the app or contact BlueBuzzer Customer Support. We take all reports seriously and respond within 24 hours.
What safety measures does BlueBuzzer have?
BlueBuzzer prioritizes safety with:
• All drivers undergo background checks
• Real-time ride tracking
• Share trip details with friends/family
• 24/7 customer support
• In-app emergency assistance
Can I share my ride details with someone?
Yes! You can share your real-time trip details including driver information, vehicle details, and live location with trusted contacts through the app.
Account & App
How do I create an account?
Download the BlueBuzzer app from the App Store or Google Play, then follow the simple sign-up process. You'll need a valid phone number and email address.
How do I update my payment method?
Go to "Account" > "Payment Methods" in the app to add, remove, or update your payment options. You can have multiple payment methods saved.
Can I have multiple riders on one account?
Each rider needs their own account for safety and tracking purposes. However, you can set up family profiles with shared payment methods.
How do I reset my password?
On the login screen, tap "Forgot Password" and follow the instructions sent to your registered email address.
Services & Features
Is BlueBuzzer available in my city?
BlueBuzzer is rapidly expanding! Check our service areas on the website or in the app. We're adding new cities regularly.
Can I order food delivery through BlueBuzzer?
Yes! BlueBuzzer offers food delivery from local restaurants. Your food arrives hot with the same reliable service as our rides.
What is the BlueBuzzer Wallet?
The BlueBuzzer Wallet lets you add funds for quick, easy payments. You can also transfer funds to other riders and receive your 8% Prime cashback directly to your wallet.
Can I cancel a scheduled ride?
Yes, you can cancel scheduled rides through the app. Cancellation policies vary based on timing - you'll see any applicable fees before confirming cancellation.
How does the community feature work?
BlueBuzzer is built around community. You can see and interact with local riders, join community discussions, and build relationships with your regular drivers.
What is the 99% pickup rate guarantee?
BlueBuzzer maintains a 99% pickup rate, meaning when you schedule a ride, we guarantee a driver will be there. Our 100% scheduled trips policy ensures reliability.